Support
Need help? Here's how to reach us.
Support is available 9 AM to 9 PM, 7 days a week, remote or on-site across Windsor, Tecumseh, LaSalle and Essex County.
Call
Fastest for anything urgent. If you reach voicemail, leave your name, company and the problem.
(519) 980-6363Email
Good for anything that can wait a few hours. Screenshots of error messages help.
info@spectersystems.caSend a request
Describe the problem and how to reach you. Remote support is often the quickest fix.
Open a support request
On a managed plan?
Use your support portal or call the number above. Security alerts are handled by the security operations centre around the clock, so you don't need to report those yourself. Not a client yet? See Managed IT or the FAQ.
How support works
IT support
9 AM to 9 PM, 7 days a week. Phone, email or the support portal, whatever's easiest for your staff.
Security monitoring
24/7, every day of the year. A security operations centre watches every machine and responds the moment something looks wrong.
Every request gets a ticket
Nothing gets lost in a text thread. You can see what was asked, what was done, and when.
On-site when it matters
Most fixes happen remotely. When they can’t, someone drives over. Managed plans include a monthly visit on top of that.