Managed IT and 24/7 security for Windsor businesses
Fully managed support from a local owner-operator, built on the same class of tools the big providers use. Without the big-provider price.
Who it's for
Owner-run businesses that have outgrown “the guy”
You have a few dozen staff, a network nobody fully understands, and a person you call when things break. This is the step up from that.
- 10 to 50 staff, one or two offices.
- Mostly Windows PCs, maybe a server in a closet.
- Already on Microsoft 365, or should be.
- Construction, trades, professional offices, clinics.
What you get
Three plans. One of them fits.
Every plan is quoted per user, per month, after a free assessment.
Essentials
Remote support and upkeep for every PC.
- Remote helpdesk and a support portal
- Monitoring and patching on every PC
- Microsoft 365 administration
- Asset and licence tracking
- Monthly health report
Managed
Essentials, plus someone who shows up.
- Everything in Essentials
- On-site support during business hours
- Server management
- Firewall and network monitoring
- Server and Microsoft 365 backup
- Monthly on-site visit and check-in
- Quarterly planning
Managed + Security
The full package. IT handled, security watched around the clock.
- Everything in Managed
- 24/7 security monitoring and response by a security operations centre
- Microsoft 365 account protection
- Security log monitoring
- Staff security training and phishing tests
- Dark web monitoring
- Annual security review
Pricing depends on how many people you have and what you're running. Book the free assessment and you'll get a real number, not a “starting at”.
Also quoted: One-time onboarding · Projects: server replacements, office moves, new offices · Hourly support if you don’t want a monthly plan.
What's in the plan, and what isn't
Nobody likes a surprise invoice. Here's what's extra, up front.
Included in the monthly plan
- Troubleshooting and fixes, remote or on-site
- Adding, removing and changing users
- Updates and patching
- Monitoring and alerts
- Backup checks
- Monthly report
Quoted separately
- Hardware: PCs, servers, network gear
- Software licences, including Microsoft 365
- Big projects: server replacements, office moves, migrations
- Work outside support hours
How support works
IT support
Business hours, 7 days a week. Phone, email or the support portal, whatever's easiest for your staff.
Security monitoring
24/7, every day of the year. A security operations centre watches every machine and responds the moment something looks wrong.
Every request gets a ticket
Nothing gets lost in a text thread. You can see what was asked, what was done, and when.
On-site when it matters
Most fixes happen remotely. When they can’t, someone drives over. Managed plans include a monthly visit on top of that.
The tools
Same tools the big providers use
Named, because you should know what's running on your machines. Here's what each one does, in plain English.
SentinelOne + ConnectWise SOC
24/7 threat detection and response
Every computer is watched around the clock by a security team that can shut down an attack the moment it starts, day or night.
ConnectWise SIEM
Security log monitoring
Your firewall, server and Microsoft 365 activity are watched for the signs of a break-in.
Axcient x360Recover
Server backup and recovery
Your server is backed up locally and to the cloud. If it dies, the office keeps working from the backup while it gets fixed.
Axcient x360Cloud
Microsoft 365 backup
Email, OneDrive, SharePoint and Teams are backed up separately, so a deleted file or a hacked mailbox can be recovered.
ConnectWise RMM
Monitoring, patching and remote support
Updates are tested and installed on a schedule, problems show up before staff notice them, and most fixes happen remotely.
Proofpoint
Security awareness training
Short training and realistic phishing tests so staff can spot the scam before they click.
Microsoft 365 Business Premium
Built-in security, properly configured
If you already pay for Business Premium, you already own antivirus, email filtering, web filtering and archiving. It gets turned on and managed instead of billed twice.
Why local
Small on purpose. Local on purpose.
Specter Systems is in Windsor. On-site means a drive across town, not a dispatcher in another province. You call, you get the person who set up your network.
The whole team, honestly
One owner-operator, a backup technician for when he’s on another job, and a 24/7 security operations centre watching every machine. Small enough to know your office. Backed by a security partner that never sleeps.
No call centre
No ticket queue in another time zone, no reading a script back to you. Problems get explained in plain English by the person fixing them.
One call covers everything
Specter also does web design, hosting and PC repair. The website, the server and the laptop that won’t boot are all the same phone number.
Need a one-off fix instead? See IT services or PC repair.
How it starts
Free assessment
A 30-minute walkthrough of your setup. What you have, what’s shaky, what’s at risk.
Written proposal
Within a week. The tier, the per-user price, what’s included and what’s extra.
Onboarding
No gap in coverage. If you have a current provider, the switch happens around them.
Thirty minutes, no pressure.
A free assessment tells you where your setup stands and what it would cost to have it handled.