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Last Updated: October 8, 2025
By accessing or using Specter Systems' services, website, or facilities, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
Specter Systems provides computer repair and technology services including, but not limited to:
We provide diagnostic services to identify issues with your device. If you approve and proceed with the recommended repair, diagnostics are free. If you choose not to proceed with repairs, a $49 diagnostic fee applies. Diagnostics do not include repair work.
All estimates are provided free of charge and are valid for 30 days. Final pricing may vary based on additional issues discovered during repair. We will contact you for approval before proceeding with any work that exceeds the original estimate by more than $25.
Payment is due upon completion of service unless other arrangements have been made in writing. We accept cash, debit, credit cards, and e-transfer. For business clients, NET 30 terms may be available with approved credit.
While we strive to complete most repairs within 24-48 hours, turnaround times are estimates only and may vary depending on parts availability and complexity of the repair. Emergency same-day service is available for an additional fee, subject to availability.
All repairs and parts installed by Specter Systems are covered by a 30-day warranty from the date of service completion. This warranty covers defects in workmanship and parts failure related to the repair performed.
The warranty does NOT cover:
Example: If we remove malware from your computer and you (or someone using your device) later downloads infected software, that is a new service call and not covered under warranty.
To make a warranty claim, you must present your original invoice and return the device to us within the warranty period. We will repair or replace defective parts at no charge.
IMPORTANT: You are responsible for backing up your data before service. While we take reasonable precautions, Specter Systems is not responsible for any data loss that may occur during diagnosis, repair, or service. We strongly recommend backing up all important data before submitting your device.
For data recovery services, we operate on a "no data, no charge" policy. If we cannot recover your data, you pay nothing for the recovery attempt. However, we cannot guarantee successful recovery in all cases.
We treat all customer data with strict confidentiality. Our technicians will only access files necessary for diagnosis and repair. We do not copy, distribute, or retain your personal data.
Devices left unclaimed for more than 60 days after completion of service or after notification may be considered abandoned. After 90 days, we reserve the right to dispose of abandoned devices and parts. Storage fees of $5/day may apply after 60 days.
To the maximum extent permitted by law, Specter Systems shall not be liable for:
Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.
You agree to:
We use quality replacement parts which may be OEM (Original Equipment Manufacturer), aftermarket, or refurbished parts depending on availability and cost considerations. We will inform you of the type of parts being used. Parts are covered under our 30-day warranty.
You may cancel a service request before work begins at no charge. Once work has commenced, you will be responsible for payment of labor and any parts that have been ordered specifically for your repair. Refunds for completed work are not provided unless the service fails to meet our warranty terms.
All content on the Specter Systems website, including text, graphics, logos, and software, is the property of Specter Systems and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ontario.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
For questions about these Terms of Service, please contact us:
By using Specter Systems' services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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